You Can’t Buy Health at a Hospital | Healthcare Improvement Expert: One Question Changes Everything
The U.S. healthcare system has no shortage of resources, talent, or ambition. Yet for patients and families, it too often delivers fragmentation, frustration, and suffering. Few leaders have both lived that failure personally and reshaped the system - as Maureen Bisognano has.
Episode Summary
You can't buy health at a hospital. That's the provocative premise Maureen Bisognano has spent her career proving — and acting on. In this conversation, she shares the personal moment that changed her understanding of what patients actually need, why the simple question 'What matters to you?' is more powerful than any clinical protocol, and what she's seen in systems that have made the shift from treating illness to building health. She speaks candidly about the gap between where U.S. healthcare is and where it could be — and why the gap is finally starting to close.
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About the Guest
Maureen Bisognano
President Emerita & Senior Fellow, Institute for Healthcare Improvement
Maureen Bisognano served as President and CEO of the Institute for Healthcare Improvement (IHI) for over a decade, following a career that began at the bedside as a nurse. Under her leadership, IHI became the world's leading organization for spreading improvement science across health systems in more than 65 countries. She championed the transformative shift from 'What's the matter with you?' to 'What matters to you?' — a question that changes the entire dynamic of care. She is a sought-after speaker, author, and advisor who believes the best healthcare system in the world is one where people rarely need to use hospitals at all.